Delivery Policy

Effective Date: March 26, 2025

At Hippariz, we strive to provide fast and reliable delivery services to ensure your products reach you in perfect condition and in a timely manner. This Delivery Policy outlines our delivery process and the terms associated with shipping your orders.

1. Shipping Locations

We currently ship to the United States and internationally to select countries. Please check our checkout page for available shipping destinations.

2. Order Processing

  • All orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the following business day.

  • You will receive an email notification with tracking details once your order has been shipped.

3. Shipping Methods

We offer several shipping methods to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • International Shipping: Delivery times may vary depending on your location but generally range between 7-14 business days.

Shipping fees are calculated at checkout based on the shipping method and destination.

4. Shipping Costs

  • Shipping costs depend on the delivery address and selected shipping method.

  • International orders may be subject to additional duties and taxes, which are the responsibility of the customer.

  • We offer free standard shipping on orders over a certain amount. Please check our website for the latest promotions and offers.

5. Delivery Times

  • Delivery times may vary depending on your location and the shipping method chosen.

  • While we make every effort to ensure prompt delivery, please note that external factors, such as weather conditions or carrier delays, may affect shipping times.

6. Tracking Your Order

  • After your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

  • You can track your order using the tracking number provided on our carrier’s website.

7. Shipping Issues and Delays

  • Hippariz is not responsible for delays caused by the shipping carrier, customs processing, or other unforeseen events.

  • If there is an issue with your order (e.g., damaged, lost, or incorrect item received), please contact our customer service team at Contact@hippariz.com within 7 days of receiving your order. We will work with you to resolve the issue promptly.

8. Shipping Address Accuracy

  • Please ensure that the shipping address provided during checkout is correct. We are not responsible for delays or issues caused by incorrect addresses.

  • If you notice an error in your address, contact us immediately at Contact@hippariz.com so we can make the necessary adjustments before the order ships.

9. Missing Packages

  • If your order shows as delivered but you have not received it, please check with your local postal carrier.

  • If the package is confirmed missing, please reach out to our customer support team, and we will initiate an investigation with the carrier.

10. International Orders

  • Hippariz ships internationally to select countries. Please be aware that international shipments may be subject to customs inspections, delays, and duties.

  • Customers are responsible for any customs fees, taxes, or import duties incurred in their country.

 

  •