Refund and Return Policy

Effective Date: March 26, 2025

At Hippariz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy.

1. Return Eligibility

You can return products within 30 days of receiving your order. To be eligible for a return:

  • The product must be unused, unopened, and in the same condition you received it.

  • The product must be in its original packaging.

2. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact our customer support team at Contact@hippariz.com within 30 days of receiving your product.

  2. Provide your order number and details of the product you wish to return.

  3. We will provide you with instructions on how to return the product.

  4. Once we receive the returned item, we will process your refund.

3. Refunds

  • Once your return is processed and approved, we will issue a refund to your original payment method.

  • Refunds may take up to 7-10 business days to appear on your account, depending on your bank or credit card provider.

  • Shipping fees are non-refundable.

4. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will offer you a replacement or full refund, including the return shipping cost.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Items marked as final sale

6. Exchange Policy

We do not offer direct exchanges at this time. If you need a different product, please return the original item and place a new order for the desired product.

7. Shipping Costs for Returns

  • If you are returning a product due to a mistake on our part (damaged, defective, or wrong item), we will cover the return shipping cost.

  • For all other returns, the customer is responsible for return shipping fees.

Meta Description

Learn about Hippariz’s refund and return policy, covering how to return products, request a refund, and the steps for damaged or defective items. We prioritize your satisfaction.

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