Sales Policy

Effective Date: January 16, 2025

This Sales Policy outlines the terms and conditions under which Hippariz sells products on our website, hippariz.com. By making a purchase from Hippariz, you agree to adhere to the guidelines and provisions outlined in this document. We are committed to providing a transparent and fair sales environment for our valued customers. Please read this policy carefully before completing your purchase.

1. Ordering Process

  • Account Registration: You have the option to create an account on our website, though it’s not mandatory. Creating an account offers you benefits such as order tracking, viewing your purchase history, and saving your personal preferences for future transactions.

  • Product Selection: Browse our extensive product catalog and select the items you wish to purchase. Ensure that you carefully review all product descriptions, specifications, and pricing details before adding items to your shopping cart.

  • Shopping Cart: Add your selected products to your shopping cart. Take a moment to review your order, checking the item quantities, prices, and the overall total.

  • Checkout: When you are ready to finalize your purchase, proceed to checkout. During this process, you will need to provide your shipping address, billing address, and payment details. It is crucial that you ensure all information provided is accurate to avoid any potential issues with your order delivery or processing.

  • Order Confirmation: After you place your order, you will receive an order confirmation email that will include the details of your order, such as items purchased, quantities, prices, and shipping details. Save this email for your records.

  • Order Acceptance: The order confirmation email is not an acceptance of your order. Order acceptance will occur when the purchased items are shipped. We retain the right to decline your order at our sole discretion.

2. Pricing and Payment

  • Pricing Accuracy: All prices listed on our website are in US dollars and are subject to change without prior notice. Although we strive for accuracy, errors can occur. We reserve the right to correct pricing discrepancies without any liability.

  • Sales Tax: Sales tax will be charged as per the applicable tax rates in the delivery area as required by the laws of Texas. Applicable sales tax will be displayed at the checkout for your review before the transaction is finalized.

  • Payment Methods: We accept a variety of payment methods for your convenience, including but not limited to major credit cards, debit cards, and other secure online payment systems. These options will be displayed at checkout.

  • Payment Authorization: By submitting an order, you authorize Hippariz to charge your payment method for the full amount, including the price of the products, sales tax, and any applicable shipping fees. If your chosen payment method cannot be authorized, we will promptly notify you, and the order will not be processed.

  • Secure Transactions: Your payment information is processed securely through our encrypted servers, and we employ advanced data security protocols. Credit card details are not stored on our servers for maximum security.

3. Shipping and Delivery

  • Shipping Costs: Shipping costs will depend on factors such as your delivery location, chosen shipping method, and the weight of your order. These costs will be clearly displayed during the checkout process for your confirmation.

  • Processing Time: We aim to process and ship all orders within 1-2 business days after they are placed. Shipping times can vary depending on your location and the shipping method you select.

  • Shipping Options: We offer various shipping methods, including standard ground shipping and expedited shipping for faster delivery. These options can be selected at the checkout.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email that you can use to monitor your shipment’s progress.

  • Delivery Responsibility: We are not liable for delays or delivery failures caused by circumstances beyond our reasonable control. These include weather events, transit issues, or the provision of an incorrect shipping address by the customer.

  • Address Accuracy: You are responsible for ensuring your shipping address is correct. Hippariz cannot be held liable for errors in shipping addresses provided by customers. If a package is returned due to an incorrect address, you will be responsible for the cost of re-shipping.

4. Product Availability

  • Inventory Status: We try to ensure the stock levels on our website are updated in real time. However, on occasion, an item listed as available might be out of stock. If an item you’ve ordered is unavailable, we will inform you and provide an alternative or issue a full refund.

  • Discontinued Items: Products may be discontinued by the manufacturer without prior notice. In such cases, we will do our utmost to offer comparable replacements or provide a refund as required.

5. Order Modifications and Cancellations

  • Order Changes: If you need to modify your order after it has been placed, please contact our customer support team right away. We will do our best to accommodate your request if the order has not yet been processed for shipping.

  • Order Cancellations: You may cancel your order, without any penalty, if it has not yet been shipped. If your order has already been shipped, it will be subject to the policies outlined in our Returns Policy.

6. Returns and Refunds

  • Returns Policy: We accept returns under specific conditions as outlined in our comprehensive Returns and Refunds Policy, which is easily accessible on our website.

  • Refunds Processing: Refunds will be processed as outlined in our Return and Refund Policy. Refunds are generally issued to the original method of payment.

7. Product Warranty

  • Warranty Coverage: All products offered on Hippariz come with the original manufacturer’s warranty. Please refer to the specific product documentation for detailed warranty terms and periods.

  • Warranty Claims: For any warranty-related issues, please contact the manufacturer directly or consult with our customer service for help. Hippariz cannot be held directly responsible for warranty coverage.

8. Customer Support

  • Assistance: Our customer service team is here to help with any queries or concerns. You can reach us via email at info@hippariz.com or by phone at (281) 280-8554.

  • Customer Service Availability: Our customer support team is available during business hours, Monday to Friday, 9 AM to 5 PM CST.

9. Legal Compliance

  • Compliance with Laws: Hippariz is committed to complying with all applicable local and federal laws and regulations. It is your responsibility to make sure that your purchase, ownership, and use of our products conform to all applicable laws in your jurisdiction.

10. Policy Updates

  • Policy Modifications: Hippariz reserves the right to modify this Sales Policy at any time. Any changes will be promptly posted on our website, and it is your responsibility to review this policy on a regular basis.

Contact Information

  • Street: 430 Woodrail Dr Webster, Texas (TX), United States

  • Phone Number: (281) 280-8554

  • Email: info@hippariz.com

  • Website: hippariz.com