Hippariz Shipping Policy

Effective Date: January 16, 2025

At Hippariz, we are dedicated to ensuring your orders are delivered to you efficiently, securely, and in a timely manner. Our shipping policy is designed with transparency in mind, providing you with detailed information about our shipping processes, timelines, and options. We understand the importance of receiving your new electronics in perfect condition and as quickly as possible, and we are committed to delivering on that promise. Please read the following policy carefully to understand our shipping terms and conditions.

Order Processing Time

Once you place an order on our website at hippariz.com, our dedicated team begins processing your order promptly. This process includes verifying your payment, carefully preparing your items for shipment, and packaging them securely. Typically, orders are processed within 1 to 2 business days. Please note that during peak seasons or promotional periods, processing times may experience a slight increase. However, we strive to keep you informed of any potential delays via email. Once your order has been successfully processed and is ready for shipment, you will receive a confirmation email to the registered email address associated with your account.

Shipping Methods and Delivery Timeframes

Hippariz partners with reputable shipping carriers to provide reliable and efficient delivery services. The delivery timeframes vary depending on the shipping method you select and your delivery location. All estimated delivery times are based on business days and exclude weekends and public holidays. We offer a range of shipping options to accommodate your needs:

  • Standard Shipping: Our standard shipping option is the most economical choice for many customers. Delivery timeframes for standard shipping typically range from 3 to 7 business days within the continental United States. The exact delivery timeframe will depend on your location. Please keep in mind that unforeseen circumstances or weather conditions may affect shipping times, and we appreciate your understanding should such situations occur.

  • Expedited Shipping: For customers who require faster delivery of their purchases, we offer expedited shipping options. Typically, expedited shipping delivers within 2 to 3 business days within the continental United States. Expedited shipping is available at an additional cost, which will be clearly indicated at checkout. The availability of expedited shipping may vary depending on your delivery address.

  • International Shipping: Currently, Hippariz only ships to addresses within the continental United States. We are continually exploring the possibility of expanding our shipping options to include international destinations in the future. Any updates to our shipping policy will be posted on our website.

  • Shipping to P.O. Boxes: We do accommodate shipments to P.O. Boxes through our standard shipping methods. However, some expedited shipping options may require a physical street address. Please check for compatibility at the checkout page, or contact our customer service team if you have any concerns about address compatibility.

Shipping Costs

Shipping costs for your order are calculated at checkout based on factors such as the size, weight, and destination of your package. We are committed to providing transparent pricing with no hidden fees. The total shipping cost will be clearly displayed before you finalize your purchase, ensuring that you know the total cost of your order beforehand. Occasionally, we may offer promotional free shipping offers which will be communicated through our website and our marketing emails.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to monitor the real-time progress of your package through our website or the carrier’s tracking portal. Please allow up to 24 hours for the tracking information to become active. If you encounter any issues tracking your package, please reach out to our customer service team, and we will assist you with any questions you may have.

Order Changes and Cancellations

Once an order is placed and processed, changes or cancellations are not always possible. We work to prepare your order for shipment as soon as possible and, therefore, changes to your order or cancellations may not be possible once the order is being processed. If you need to make a change or wish to cancel your order, please contact our customer service team immediately, and we will do our best to assist you with your request. We cannot guarantee cancellation or changes once the order is in the shipping phase.

Delivery Issues and Damages

We want to ensure that your order arrives in perfect condition and without any issues. However, in the unlikely event that your order arrives damaged, with missing items, or due to a delivery error, please notify our customer service team within 48 hours of the delivery date. Please retain the original packaging, including the shipping label, as these will be required for any claims or investigations. We are committed to resolving any such issues promptly and will offer a replacement, refund, or an alternative solution based on the situation.

General Shipping Information

  • All shipping dates and delivery times provided are estimates only and are not guaranteed. We strive to meet these timeframes but are sometimes subject to unforeseen circumstances.

  • Hippariz is not liable for any delays caused by the shipping carrier, inclement weather, or other external factors beyond our direct control.

  • We reserve the right to make modifications to our shipping policy at any time. Please refer to our website for the most recent updates.

Contact Information:

For any queries or concerns regarding our shipping policy, please feel free to contact our customer support team: